Lucky Scoops and Mystery Bundles
Frequently Asked Questions
I have questions about My Order, who can I contact?
You can reach out to us at sunnysurprisekitty@gmail.com .
Emails will be responded within 1-2 business days.
Where do you ship to?
We currently ship within Canada. Shipping times may vary depending on your location.
When will my order ship?
Orders are processed within 3 business days after payment is received.
Orders placed on weekends and holidays will be processed on the next business day.
After order has been dispatched, you will receive a confirmation email with tracking details.
If packing video is added to order, please add 1-2 business days on top of regular shipping days.
How long will it take for my order to arrive?
Ontario/Quebec: 3-5 business days after dispatch
Rest of Canada: 5-8 business days after dispatch
How much does shipping cost?
Canada: We are currently only shipping within Canada. There is a flat rate of $19.99 shipping fee.
What is the return policy?
All Sales are Final 💖
Because of the "surprise" and custom nature of our items, we do not offer refunds, returns, or exchanges.